Regulations of the Luise.pl Online Store

§1 General provisions

1. The Regulations define the rules for making purchases in the online store LUISE.pl run by
by the Seller. The owner of the Online Store at Luise.pl (hereinafter referred to as
("Seller") is LUISE Krzysztof Lewczyk and Marcin Jóźwik 91-457 Łódź ul Krzyżowa 2/8
2. Luise.pl is an online store available on the LUISE.pl website (hereinafter referred to as the "Online Store" or
"online store" Luise.pl, where you can buy clothing items.LUISE.pl makes every effort to
At every stage, the purchase was simple and hassle-free. In case of any issues
If you have any problems or questions, please contact us at luise@luise.pl
3. The Seller is the administrator of the Customers' personal data and processes the data
personal data of Customers in accordance with the provisions of the Personal Data Protection Act of 29
August 1997 (consolidated text: Journal of Laws of 2016, item 922) and the Act of 1997 on the provision of services by road
electronically, i.e. from 18 July 2002 (consolidated text: Journal of Laws of 2016, item 1030).
4. For distance sales contracts concluded with a Customer who is a natural person making a purchase
an entrepreneur performing a legal act not directly related to its business activity or
(hereinafter referred to as the Consumer) the Consumer Rights Act applies, i.e. of
May 30, 2014 (consolidated text: Journal of Laws of 2017, item 683) and – to the extent not regulated therein – the Code of
civil law, i.e. from (consolidated text: Journal of Laws of 2017, item 459), to sales contracts in the remaining scope
the Civil Code Act of 23 April 1964 applies (consolidated text: Journal of Laws of 2017, item 459)
5. A person who wishes to be bound by a distance selling agreement or is bound by such an agreement
The Seller is hereinafter referred to as the Customer or Buyer.
6. The information provided by the Customer, enabling the execution of the order, should be consistent with
true, current and accurate. Providing false, outdated or inaccurate data
prevents the fulfillment of orders in the Online Store.
7. Shipments are delivered within the territory of the Republic of Poland.
8. The condition for placing an order in the online store by the Buyer is to read the
these regulations and acceptance of their provisions before concluding a sales contract or
contracts for the provision of services by electronic means.

§2 Order fulfillment

1. In order to place an order in the Online Store, the Customer should:
a) select the product(s) listed on the Online Store website - from the available options
current offers, and then add the selected products to the cart.
b) in the case of telephone orders, indicate the features referred to in a) above to the employee
Online Store.
c) after selecting the product(s), select the "go to cart" button.
d) then select the delivery method and delivery method from the currently available options
payment or remove the goods/goods from the "basket". If the Customer uses the code
discount, he should enter it in the designated place at this stage, and then
select the "checkout" button.
e) then provide the data enabling the execution of the order or, if necessary, log in to
Customer's account in the Online Store. At this stage at the latest, the Customer should familiarize themselves with and
confirm that you have read and accepted these regulations and provide other
provided consents. Providing the above information is voluntary. Then use the button
"next".
f) select the payment and delivery method. Depending on the selection made, the Customer is asked to
proceeding in accordance with the indicated guidelines.
g) confirm the order by pressing the button confirming the willingness to conclude the contract and the will to terminate it
The moment the order is confirmed by pressing the appropriate button, the order is concluded.
contract of sale of the goods ordered by the Customer. However, the Seller reserves the right to
items until the purchase price is paid by the Customer. The place of conclusion of the contract is the registered office
Sellers.
2. In the case of telephone orders referred to in point 1 letter b), the activities described in point
1 is performed by an employee of the Seller, after prior agreement with the Customer on the individual selection options.
3. Orders can be placed 24 hours a day, all year round, excluding break periods.
technical specifications specified in the information message posted on the Store's website
Online. Telephone orders are accepted only during the Seller's business hours,
which are indicated on the store's website in the Contact tab.
4. If the data provided by the Customer is incomplete or incorrect, the Seller reserves the right to
the right to withdraw from the order. In each case of withdrawal from the order
The Seller is obliged to immediately notify the Customer of the order, indicating the reason
refusal.
5. Due to reasons beyond the Seller's control, it may happen (especially in the case of
simultaneous ordering of the same goods by several customers), that the goods will not be
available. In such situations, if it is impossible to complete all or part of the order,
Each time, also in the case of a telephone order, the Customer will be informed
e-mail message about the impossibility of realization at all or the value and number of pieces realized
partial order and shipping date. In case of payment by the Customer - the amount for
the unfulfilled part of the order will be refunded immediately. In the event that the partial
the execution of the order is for any reason inconsistent with the Customer's expectations, the Customer
you have the right to withdraw from the entire order by sending an email
to the e-mail address luise@luise.pl
6. The Seller confirms receipt of the order and conclusion of the contract by e-mail,
sent to the Customer's email address provided in the order form. The Customer will receive a number in the content
order confirmation of product quantity, order value, delivery type, payment type
and the Customer's contact details. If the above-mentioned confirmation is not received immediately or within
In case of doubt, or if the order was not placed with the Seller – the Customer or another person
please contact the Seller by phone or e-mail.
7. The Customer consents to contacting the Online Store via e-mail,
to the address given in the order or during registration, or - in the case of an order
by telephone - to the Customer Service employee, in particular, all information will be provided this way
necessary for the execution of the order and sales documents.

§ 3 Terms of payment and shipment of goods

1. Payment for the purchased goods can be made, at the Customer's discretion, to one of the following:
the following ways:
a) cash on delivery - i.e. in cash at the place of delivery, to the courier delivering the parcel (payment for
collection);
b) in the form of prepayment – ​​e.g. by bank transfer or credit card online - that is,
via electronic payment made before delivery (online payment),
2. If the online payment is unsuccessful, the Customer may attempt to make the payment again.
In the e-mail message sent with confirmation of the conclusion of the contract, the Customer will receive a link enabling
attempting to make an online payment again or changing the payment method to cash on delivery,
maintaining the transport fee chosen by the Customer in accordance with the table of fees indicated below.
3. If the Customer chooses the online payment method, failure to pay for the purchased
goods within 4 working days from the date of placing the order will result in its cancellation, as
The customer will be informed by email. The payment date is considered to be the day
crediting the Seller's account.
4. The Seller publishes - on the subpage presenting the given product, as well as in the "basket" after adding
goods - information about the planned shipping time, i.e. order processing time, i.e. the number
working days (weekdays from Monday to Friday, excluding public holidays)
work), within which the shipment with the order will be sent. The information referred to in
the previous sentence, is the approximate time counted from the moment of acceptance of the order for execution to
the moment the order is sent to the Customer, via the selected delivery method,
indicated below. The order completion date is given taking into account the time
needed to complete all the goods included in a given order.
order fulfillment also depends on the number of all orders placed in a given
day by Customers of the Online Store. Order processing time is up to 5 business days from
day of placing the order.
5. The ordered goods are delivered within the territory of the Republic of Poland: via
available courier companies.
6. When choosing to ship via Courier - two delivery attempts are made
After each unsuccessful attempt, the customer receives an e-mail notification with the details
contact details to the nearest Courier branch.
7. When choosing Poczta Polska SA - if the Customer is not found at the indicated address or
lack of funds to pay for the shipment - the provisions of the Act of
November 23, 2012 Postal Law (Journal of Laws 2012, item 1529, as amended).
8. Each shipped item is accompanied by proof of purchase in the form of a receipt, or upon request
Customer VAT invoice.
9. When receiving the parcel delivered by the courier, the Customer is asked to check it in the presence of
carrier/freight forwarder the completeness of the shipment contents, the condition of the external packaging and the condition
ordered goods and immediately reporting to the Seller any defects or shortages found
order or damage to the outer packaging.
10. The payment card operator is PayPro SA Settlement Agent, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court of Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935, Tax Identification Number (NIP) 7792369887, Regon 301345068.

§4 Price

1. All prices listed in the Online Store are expressed in Polish zloty and are gross prices.
(includes VAT).
2. The Seller reserves the right to change the prices of goods offered by the Store.
Online, introducing new goods for sale, provided that these changes do not
infringe the rights of persons who have concluded a sales contract for goods offered by the Online Store
before making the above-mentioned changes. The total purchase price of the goods is always visible in
when you select the "...buy..." option, which takes place before the order is sent - that is, before
the Customer's expression of will to be bound by the contract. The price for which the Customer purchases the goods in
The Online Store confirms this to the Customer in the return order confirmation.
the sales price is always confirmed to the Consumer on the shipment together with the goods,
receipt, and in other cases – on the VAT invoice.

§5 Complaints

1. The Seller is liable to the Buyer if the item sold has a physical or legal defect
(warranty), according to the rules specified in the Civil Code Act of 23 April 1964 (Journal of Laws 1964, No.
16, item 93, as amended), and therefore a complaint regarding the goods may be made due to a physical defect,
which consists in the non-conformity of the sold item with the contract or due to a legal defect, in
in particular if the item sold is the property of a third party.
2. The Buyer may file a complaint if a physical defect is detected within two days
years from the date of delivery of the item to the Buyer.
3. In order to file a complaint, the Buyer is asked to send the goods to the Seller's address:
CHPTAK LUISE B-199 95-030 Rzgów ul. Rzemieślnicza 35 tel. 502968968. with the note "COMPLAINT" on the envelope.
4. The returned goods must be accompanied by a receipt, VAT invoice or other proof of purchase.
concluding a transaction (e.g. confirmation of a card payment or an account statement). In connection with the execution
complaints The customer is asked to fill out the complaint form and send it with the goods
and by e-mail to luise@luise.pl. The logged in customer can prepare
paper form, use the complaint form available in his account at
Online Store system.
5. If the Buyer sends the complaint form electronically to
address…luise@luise.pl….., the complaint resolution will be sent to the Customer as a response
return, also by e-mail.
6. The complaint will be considered within 14 days from the date of submission of the complaint together with a description
reasons for the complaint and the Customer's request.
7. If the complaint is rejected, the goods will be sent back to the customer together with an opinion about
unjustified complaint.
8. If the goods are defective, the Customer may submit a declaration of price reduction or withdrawal from the contract.
contract, unless the Seller replaces the goods immediately and without undue inconvenience to the Customer
defective goods with defect-free ones or remove the defect. This limitation does not apply if the goods
has already been replaced or repaired by the Seller or the Seller has not satisfied
the obligation to replace the goods with defect-free ones or to remove the defect.
9. If the Customer is a Consumer, he or she may, instead of having the defect removed as proposed by the Seller,
demand the replacement of the goods with defect-free ones or, instead of replacing the goods, demand the removal of the defect, unless
that it is impossible to bring the goods into compliance with the contract in the manner chosen by the Customer
or would require excessive costs compared to the method proposed by
Seller. When assessing excessive costs, the value of the goods free from defects is taken into account,
the type and significance of the defect found, and the inconvenience it would cause is also taken into account
Another way to satisfy the customer.
10. The reduced price should be in proportion to the price resulting from the contract in which
the value of the goods with a defect remains the value of the goods without a defect.
11. If the complaint is accepted and the Customer requests to withdraw from the contract, the Seller may
send a sales invoice correction to the Customer's e-mail address provided in the order
automatic request for confirmation of receipt of the message.

§6 Withdrawal from the contract

1. A customer who is a consumer who has concluded a distance contract may withdraw from it without giving any reason.
reasons within 14 (fourteen) days from the day on which he came into possession of the item or on which
a third party other than the carrier and indicated by the Customer came into possession of the last item.
2. After the deadline referred to in point 1 above, the right to withdraw without giving a reason
expires.
3. The Customer exercises the right to withdraw from the contract within the time limit specified in point 1,
opens the period of 14 (fourteen) days for returning the goods.
4. In order to withdraw from the contract, the Customer must inform the Seller by means of an unequivocal
declaration of withdrawal, sent by post or fax. The customer can also fill out the form
withdrawal from the contract and send it electronically to the following address: luise@luise.pl. Form template
is available here: withdrawal form. Using the form is not
mandatory. The customer may send any other explicit information to the following address: luise@luise.pl
declaration of withdrawal.
5. The customer is asked to return or hand over the item together with proof of purchase, e.g. a receipt,
VAT invoice or other proof of transaction (e.g. card payment confirmation or bank statement)
account), the Seller no later than 14 (fourteen) days from the date on which he informed the Seller
on withdrawal, regardless of the chosen method of submitting the declaration of withdrawal or the method
receipt of the ordered goods.
5. Immediately after receiving the withdrawal form or other clear
declaration of withdrawal, the Seller shall confirm its receipt on a permanent
medium, for example e-mail.
6. In the event of Withdrawal, the Seller shall return to the Customer all payments received, including
costs of delivering the goods (except for additional costs resulting from the choice made by
Customer a delivery method other than the cheapest, standard delivery method offered by
Seller), immediately and in any case no later than 14 days from the day on which
The Seller was informed by the Customer of the decision to exercise the right of withdrawal.
In case of partial return of the order, the delivery costs will not be refunded. The refund will be
made using the same payment methods as those used by the Customer in
the original transaction, unless the Customer has expressly agreed to a different solution. In each case
The customer will not incur any fees in connection with the refund.
7. The Seller may withhold the refund until the goods are received or until
providing proof of its return, whichever comes first.
8. When returning the benefit obtained in the form of ordered goods, the Customer is asked to send back
or handing over the item along with proof of purchase, e.g. receipt, VAT invoice or other proof
conclusion of a transaction (e.g. confirmation of card payment or account statement) and a statement of ou,
to the Seller's address: CHPtak LUISE B-199 95-030 Rzgów ul. Rzemieślnicza 35 tel. 502968968. with the note "RETURN" to
envelope, no later than 14 (fourteen) days from the date on which the Seller informed about
withdrawal. The date of the postmark on the return shipment determines whether the deadline is met.
9. The customer bears the direct costs of returning (sending back/handing over/packaging) the item.
In particular, the Customer is asked to use such a method of packaging the returned items,
which will allow us to secure the shipment in a way appropriate to its type - for example
against damage during transport.
10. The customer is liable to the seller for any reduction in the value of the item in connection with
using it inappropriately. Has the right to examine the nature, characteristics and functioning
goods in the same way as he could do it in a stationary store. However, he cannot use
items without any restrictions. If he does so, the Seller has the right to charge him additional
costs due to the reduction in the value of the goods.
11. The Seller, if the Customer, when placing the order, expressed the wish to receive a VAT invoice,
may send a correction to the Customer's e-mail address provided when placing the order
sales invoices with an automatic request to confirm receipt of the message.
12. The payment is refundable by transfer to the account indicated by the Customer in the withdrawal form.
from the contract in the case of payment on delivery, or to the account from which the payment was made
online or in another manner indicated by the Customer.

§7 Personal data protection

1. By placing an order, the Customer consents to the processing of his/her personal data by
Personal Data Administrator LUISE Krzysztof Lewczyk and Marcin Jóźwik 91-457 Łódź ul Krzyżowa 2/8, including in particular the name, surname, telephone number and full address for the purposes
related to the execution of the order, including for the purposes of its evaluation and expressing an opinion,
receiving information about promotions or recommendations of the Seller.
2. When placing an order, the Customer may consent to the processing of his/her personal data by
Administrator of the Seller's Personal Data for marketing purposes. Information about
the above entities is available upon request.
3. The Customer's personal data is collected with due diligence and adequately protected against
access to them by unauthorized persons, in accordance with applicable regulations. The customer has the right
access to your data, correct it and request that its use be discontinued.
4. By giving consent, the Client also declares that he is aware that providing data is
voluntary, however, refusal to provide them is equivalent to the inability to submit
orders from the Seller.

§8 Cookie Policy

The Seller may use cookies. Cookies are small text files sent by
Online Store and stored on your computer containing certain information related to
the Customer's use of the website and the Online Store. Cookies are used by
Online Store for the purpose of operating the website and during the purchasing process, e.g.
remembering purchases made by customers. Cookies used by the Store
Internet cookies may be temporary or permanent. Temporary cookies are deleted from
when you close your browser, while persistent cookies are also stored after you have finished
use of the website and are used to store information such as password or login, which speeds up and
makes it easier to use the website. In any case, the Customer can block the installation of files
cookies or delete persistent cookies using the appropriate browser options.
If you have any problems, please use your browser's help file or contact us.
browser manufacturer.

§9 Google AdWords Remarks Policy

The Seller's Online Store website uses the Google AdWords Remarksing function of the company
Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). Remarketing technology
via Google AdWords enables the Seller to address the Customer who visited
already visited the Seller's Online Store website and became interested in the Seller's offer with targeted
advertising on the websites of the Google partner network. For this purpose, when visiting the website
The Seller's Online Store creates a cookie file that allows the Customer to be recognized
when visiting the websites of the Seller's advertising partners. Furthermore, it may be analyzed
customer behavior, which is then used for targeted product recommendations
and interest-based advertising. The data stored in cookies is not combined with other
personal data for the purpose of creating a customer profile. By using the Online Store website
Seller, the Customer consents to the processing of data relating to the Customer by Google in
in the manner described above and for the purposes specified above.
The customer can block the use of cookies by Google by visiting the website
www.google.com/privacy/ads and clicking the "opt-out" button. The customer can also disable
use of cookies by third parties visiting the Network Adverssing Inisasve website
www.networkadverssing.org/managing/opt_out.asp.
The Seller emphasizes that in such a case it may not be possible to use all functions
the Seller's Online Store website.
For more information on Google's terms and conditions, the Customer can visit the website at
www.google.com/policies/privacy/.

§10 Final provisions

1. These regulations constitute an integral part of the contract concluded between the Seller and the Customer.
The content of the Regulations is binding on the parties in accordance with the wording at the time of submission
by the Customer of the order.
2. It is possible to use out-of-court methods of complaint handling and redress
claims (hereinafter referred to as: ADR).
3. Information on ADR is available at the offices and on the websites of the district offices.
(municipal) consumer ombudsmen, social organizations whose statutory tasks include
Consumer protection, Provincial Inspectorates of the Trade Inspection and the Office for the Protection of
Competition and Consumer Protection. A Client who is a Consumer may, in particular, contact
permanent consumer arbitration court operating at the Trade Inspection with a request for
resolving a dispute arising from the concluded sales contract. The customer is also entitled to
submitting a request to the Provincial Inspector of Trade Inspection to initiate
mediation proceedings for the amicable settlement of the dispute, and may also obtain
free assistance in resolving a dispute using the assistance of the district (municipal)
consumer ombudsman or social organization whose statutory tasks include the protection of rights
Consumers.
4. The Client can look for additional information in the FAQ section (frequently asked questions).
For any remaining doubts, please contact us at the following e-mail address: luise@luise.pl or by phone:
telephone number 502 968 968, during the Seller's business hours.
5. In matters not regulated, the relevant provisions of generally applicable law shall apply.
applicable Polish law.
6. The Seller, pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21
May 2013 on the online system for resolving consumer disputes and amending
Regulation (EC) No 2006/2004 and Directive 2009/22/EC), was obliged to make available
information about the platform for online dispute resolution between consumers and
entrepreneurs at the EU level (hereinafter: ODR Platform). Therefore, we provide
electronic link to the ODR Platform: ec.europa.eu/odr, where you will be able to find information on
on the forms of out-of-court dispute resolution, in particular the Consumer will be able to submit
through it, a complaint if you wish to use these forms. However, this method is
voluntary, which means that if the Consumer submits a complaint via
ODR Platform, the Seller is not obliged to use alternative methods of resolving the dispute.
It is therefore possible for the Online Store to refuse to accept the goods despite the Consumer submitting a complaint about
resolving the matter in the above-mentioned manner. Regardless of the above, we remind you that the e-mail address
electronic address of the Online Store is: luise@luise.pl.
7. If any of the provisions of these regulations are or become
invalid, the validity of the entire regulations remains unaffected. In such a case, the store
LUISE.pl will replace the invalid provision with another, legally effective provision, similar to the one
purpose to the provisions deemed invalid, which will not violate the provisions of the Act of 30
May 2014 on consumer rights (Journal of Laws 2014.0.827).
8. Any disputes not resolved amicably or in the manner described above shall be subject to
decision by the competent common courts.

1. ONLINE STORE REVIEWS 1.1. Online Store Customers have the option to voluntarily and freely submit a review regarding purchases made in the Online Store. The subject of the review may also be a rating, photo, or review of a product purchased in the Online Store. 1.2. After making a purchase in the Online Store, the Seller sends the Customer an email requesting a review and a link to an online form enabling the submission of a review. The online form allows the Customer to answer the Seller's questions regarding the purchase, rate it, add their own description of the review, and include a photo of the purchased product. If a review is not submitted after receiving the first invitation to submit a review, the Seller will resend the invitation.,1.3. A review may only be submitted by a Customer who has made a purchase in the Seller's Online Store.,1.4. Reviews submitted by the Customer are published by the Seller in the Online Store and on the <0>TrustMate.io</0> business card.,1.5. The Customer may not use the review for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or for activities infringing personal rights, intellectual property rights, or other rights of the Seller or third parties.,1.6. A review may only be submitted for products actually purchased in the Seller's Online Store. It is prohibited to enter into fictitious/sham sales agreements for the purpose of submitting a review. The author of the review may not be the Seller or its employees, regardless of the basis of employment.,1.7. The review may be deleted by its author at any time.